Helpdesk & Ticketing Software
Turn customer requests into tracked tickets and talk to customers in real time. Limotek delivers cloud helpdesk and ticketing software through SystemJar — ideal for support teams and MSPs, with live chat built in.
Hosted in South Africa and used by teams locally and worldwide, under one login with accounting, tasks and team collaboration.
Support that stays on top of things
Ticketing
Threaded tickets with priorities, categories, assignment, merging and notes — nothing falls through the cracks.
SLA tracking
Business-hours first-response and resolution clocks with breach alerts, so you hit the targets you promise customers.
Real-time live chat
Chat with customers live — every conversation is recorded as a ticket — with typing, presence and read receipts.
Embeddable widget
Drop a chat widget onto your own website so customers can reach you where they already are.
Time tracking
Log time against tickets to understand effort, bill for support, and spot where your team is stretched.
Customer portal
Customers log and follow their own tickets in a self-service portal tied to their account.
Part of one connected platform
Helpdesk is one of the SystemJar cloud systems — pair it with invoicing & accounting and team collaboration under one login and one bill. Managed by Limotek, Gauteng and worldwide.